fq77 Privacy Policy — How We Collect, Use, and Safeguard Your Personal Data

1 Introduction

This Privacy Policy ("Policy") describes how fq77 ("we", "us", "our", or "fq77") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", or "User") who access or use the fq77 Platform, available at fq77.io and any associated mobile-optimised interfaces (collectively, the "Platform").

fq77 operates as Bangladesh's leading online betting and casino platform, providing sports betting, live casino games, video slots, and related entertainment products to users located across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling all personal data with care, integrity, and in accordance with applicable data protection principles.

By registering an account, logging in, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

2 Data We Collect

fq77 collects personal data through several means: directly from you when you register, deposit, or contact support; automatically as you use the Platform; and from third parties where permitted by law. The categories of personal data we collect include the following:

3 How We Use Your Data

fq77 uses the personal data we collect for the following specific purposes, each of which is supported by a lawful basis as described in Section 4:

• Account Management: To create, manage, and maintain your fq77 account, verify your identity, and ensure account security.
• Service Delivery: To process deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, and Upay, to settle bets, and to provide access to casino games from our partner studios including Evolution Gaming, Pragmatic Play, and Ezugi.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance in English, 24 hours a day, 7 days a week.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, prohibited betting conduct, bonus abuse, and multi-accounting.
• Responsible Gaming: To monitor account activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide intervention support where appropriate.
• Legal and Regulatory Compliance: To meet our obligations under applicable financial, anti-money laundering, and data protection requirements, including retention of transaction records and identity documents.
• Platform Improvement: To analyse usage patterns, improve the Platform's features, optimise game delivery, and enhance the overall user experience for players across Bangladesh.
• Communications: To send you service-related notifications such as deposit confirmations, withdrawal status updates, account security alerts, and material updates to our Terms or this Policy.
• Marketing (where consented): To send you promotional communications about fq77 offers, bonuses, and new products where you have explicitly opted in to receive such communications. You may withdraw marketing consent at any time.

fq77 does not use automated decision-making processes that produce legal or similarly significant effects on users without human review, except where required by our fraud detection or responsible gaming monitoring obligations, in which case a human review is always available upon request.

4 Legal Basis for Processing

fq77 processes your personal data on the following legal bases:

• Contract Performance: Processing your identity, contact, and financial data is necessary to fulfil our obligations under the Terms & Conditions, including account creation, payment processing, and bet settlement.
• Legal Obligation: Certain data processing activities — particularly KYC identity verification, transaction record-keeping, and anti-money laundering checks — are required by applicable law and cannot be waived by user preference.
• Legitimate Interests: fq77 processes usage and behavioural data to detect fraud, prevent Platform abuse, ensure Platform security, and maintain the integrity of our products. These interests do not override your fundamental privacy rights.
• Consent: Where fq77 relies on consent as a legal basis — primarily for optional marketing communications — you have the right to withdraw that consent at any time by contacting support or adjusting your account preferences.

5 Data Sharing and Disclosure

fq77 does not sell your personal data to any third party for commercial or marketing purposes. We may, however, share your personal data with the following categories of recipients under specific circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and partner banks process financial transactions on our behalf. These providers receive only the transaction and identity data necessary to process your payments and are bound by their own data protection obligations.
• Game Studio Partners: Third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming may receive session and game-round data necessary to deliver games and verify game results. No directly identifying personal data beyond a session token is shared with game studios.
• Identity Verification Services: Where KYC verification is outsourced to a specialist provider, that provider processes identity documents under strict confidentiality and data processing agreements with fq77.
• Fraud and Integrity Services: fq77 may share data with fraud detection partners, sports integrity organisations, or financial intelligence units where prohibited conduct is suspected or where reporting is required by law.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access personal data on a need-to-know basis, subject to professional confidentiality obligations.
• Law Enforcement and Regulatory Bodies: fq77 will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful regulatory direction.

All third parties with whom fq77 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with fq77's written instructions.

6 Cookies and Tracking

fq77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent or unusual activity. The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without materially impairing Platform functionality.
• Functional Cookies: Store your preferences such as language settings, display options, and preferred payment method to improve your experience on return visits.
• Analytics Cookies: Collect aggregated and anonymised information about how users interact with the Platform, including which pages are visited most frequently and how long sessions last. This data is used to improve Platform performance and user experience.
• Security Cookies: Support our fraud detection and responsible gaming monitoring systems by tracking unusual patterns of access or account activity that may indicate account compromise or prohibited conduct.

fq77 does not use third-party advertising or retargeting cookies. You may adjust your browser's cookie settings to restrict or delete cookies at any time, though disabling strictly necessary cookies will prevent you from accessing certain parts of the Platform.

7 Data Retention

fq77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, and in any case for no longer than required by applicable legal, financial, or regulatory obligations. The following indicative retention periods apply:

Once the applicable retention period has expired, fq77 will securely delete or anonymise your personal data. Anonymised data from which no individual can be identified may be retained indefinitely for statistical and analytical purposes.

8 Your Rights

As a fq77 user, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team in writing. We will respond within a reasonable timeframe and in any case within 30 days of receiving a verifiable request.

• Right of Access: You may request a copy of the personal data fq77 holds about you, along with information about how and why it is processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to overriding legal retention obligations.
• Right to Restriction: In certain circumstances, you may request that fq77 restrict the processing of your data — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your personal data.
• Right to Object: You may object to processing based on legitimate interests, including profiling. fq77 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9 Data Security

fq77 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between user devices and fq77 servers.
• Encryption of sensitive data fields — including financial identifiers and authentication credentials — at rest using industry-standard encryption protocols.
• Role-based access controls that restrict access to personal data to authorised fq77 personnel who have a legitimate need to access it in the course of their duties.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Audit logging of all access to systems holding personal data, enabling detection of unauthorised or anomalous access attempts.
• Incident response procedures that include notification obligations in the event of a data breach that poses a risk to affected users.

While fq77 employs robust security practices, no online platform can guarantee absolute security. You also play a role in protecting your data by keeping your fq77 login credentials confidential, using a strong and unique password, and notifying our support team immediately if you suspect unauthorised access to your account.

10 Children and Minors

The fq77 Platform is strictly for adults aged 21 and above. fq77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on the fq77 Platform, please contact our support team immediately with relevant details so that we can investigate and take appropriate action. fq77 treats reports of underage access with the highest priority.

11 Changes to This Policy

fq77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable legal requirements, or the products and features available on the Platform. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where a material change is made to this Policy — particularly changes that affect how we use your personal data or your rights in relation to that data — fq77 will provide notice via a site-wide announcement, a notification within your account dashboard, or direct communication to the email address registered on your account.

Continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting support.

12 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or fq77's data protection practices, please contact our support team. All privacy-related enquiries are handled in English and responded to within 24 hours on business days.

Contact email: [email protected] (plain text — not a clickable link). Support is available 24/7. For written privacy enquiries, responses are typically provided within 24 hours. All times referenced are Bangladesh Standard Time (BST, UTC+6).

If you believe that fq77 has not handled your personal data in accordance with this Policy or applicable data protection principles, and you are not satisfied with our response to your complaint, you may escalate your concern through any independent dispute resolution mechanism available to you under applicable law.